Refund policy

Cancellation Policy

You can cancel your order only if it has not yet been shipped. To cancel, write to us at care@jivannfoods.in or WhatsApp us on +91 98215 22268 with your order number.

Once we confirm the cancellation, your refund will be processed within 7 business days.

Orders that have already been shipped cannot be cancelled.

Refund Policy

As our products are food items, we do not accept returns or give refunds except in these cases:

• the product was damaged in transit;
• the product has a physical or manufacturing defect;
• you received the wrong product.

How to raise a request

Write to us at care@jivannfoods.in within 48 hours of receiving your order. Please include:

• your order number;
• clear photos of the damaged, defective or incorrect product, including the outer box and shipping label.

When a return will not be accepted

• The product has been opened or used, or its seal is broken.
• The batch number, label or packaging has been tampered with.
• The request is made more than 48 hours after delivery.

What happens next

After we receive the returned product, we will inspect it and validate your request. If it is approved, we will send you a replacement or issue a refund. If the product is not eligible, we will courier it back to you.

Refund timelines

• Online payments: refunded to your original payment method (card, bank account, UPI or wallet) within 7 business days of approval.
• Cash on Delivery orders: refunded to your bank account within 14 business days of approval. We will ask you for your bank details to process this.

Shipping and Delivery

We work with trusted courier partners to deliver your order quickly and safely. Occasionally, delays may occur for reasons outside our control. If your order is delayed, our team will contact you with updates.

For any questions, write to us at care@jivannfoods.in or call +91 98215 22268.