Terms of service

Last updated: 4 November 2026

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is published as required by applicable law, including the Consumer Protection (E-Commerce) Rules, 2020, which require the rules, privacy policy and terms of use of a website to be published. It is generated by a computer system and does not need a physical or digital signature.

Please read these Terms and Conditions (“Terms”) carefully. By accessing, browsing or using www.nourishrx.in or any mobile version or app of it (together, the “Website”), or by buying any NourishRx product, you agree to these Terms. This applies whether you are only browsing or placing an order.

About Us

NourishRx is a brand of Jivann Foods and Healthcare Private Limited (“Company”, “we”, “us” or “our”). Our registered office is at C/o Rajbir Singh, Bhartauli (165), Gajlana, Ladwa, Kurukshetra, Haryana – 136132.

• GSTIN: 06AAHCJ0947R1ZZ
• FSSAI Licence No.: 10825999001166

The Company owns and operates the Website and sells products directly to customers through it. When you use the Website or buy from it, your contract is with Jivann Foods and Healthcare Private Limited.

Who Can Use the Website

Only persons who can enter into a legally binding contract under the Indian Contract Act, 1872 may buy on the Website. As our products are made for children, all purchases must be made by a parent, legal guardian or another adult.

If you are buying on behalf of a company, firm or other organisation, you confirm that you are authorised to do so.

Changes to These Terms

We may update these Terms at any time by publishing the revised version on the Website. Changes take effect as soon as they are published. Your order is governed by the Terms in force when you place it, so please review them each time you shop with us.

If you do not agree with these Terms, please stop using the Website.

Use of the Website

You may use the Website only for lawful purposes and are responsible for following all applicable laws while using it. We may block or disable any account that we reasonably believe has breached these Terms or our fair-usage policy.

Products

Product Use

NourishRx products are nutrition foods for children and families. They support a balanced diet and do not replace it.

• Use each product as directed on its pack, including the recommended age group and serving size.
• Children should consume our products under adult supervision.
• If your child has a known food allergy or a medical condition, or is on medication, please check with your paediatrician before use.
• Always check the ingredient and allergen information on the pack before use.

Storage

Store in a cool, dry place, away from direct sunlight and moisture. Close the pack tightly after each use and consume within the period stated on the pack. Keep the pack out of reach of young children.

Medical Disclaimer

The information on this Website, including product pages, blogs and other content, is for general information only. It is not medical advice, diagnosis or treatment.

Our products are foods. They are not intended to diagnose, treat, cure or prevent any disease. Please consult your paediatrician or healthcare provider for any health concern about your child, and do not ignore professional advice or delay seeking it because of anything you read on this Website.

If you notice any unusual reaction after use, stop using the product immediately, seek medical advice, and inform us at care@jivannfoods.in.

Doctor Recommendations

Some customers may be recommended NourishRx products by their doctor. Such a recommendation is the doctor’s independent professional judgment. Whether a product suits your child remains a decision for you and your doctor.

Terms of Offer

The Website offers products for sale, including any trial or free products (“Products”). Products bought on the Website are for personal use only and may not be resold without our written consent. We may cancel or reduce the quantity of any order that we reasonably believe breaches these Terms.

We may change, pause or discontinue any Product, or change its price, without notice. Once an order has been confirmed, its price will not change.

We try to describe our Products accurately. However, product images are for illustration only and may differ slightly from the actual product. If we notice a pricing or description error after you order, we will contact you before processing the order. You may then cancel it with a full refund.

Communication Consent

By sharing your phone number and email address, you consent to receiving order updates, information and promotional messages from us or our service providers through calls, SMS, WhatsApp and email. These communications follow the applicable TRAI regulations.

How to opt out of promotional messages:

1. Click the unsubscribe link in any promotional email.
2. Reply STOP to our WhatsApp or SMS messages.
3. Write to us at care@jivannfoods.in.

You will continue to receive messages about your orders after opting out.

Intellectual Property

The NourishRx name, logo and packaging, and all content on this Website, are the property of the Company or its licensors and are protected by Indian intellectual property law. This includes text, images, design, layout, graphics and software.

You may not copy, reproduce, modify, republish or distribute any of it without our written permission. Using the Website does not give you any right to use our trademarks.

Taxes

All prices shown on the Website include GST.

Your Account

You may hold only one account. You are responsible for keeping your login details confidential and for all activity under your account. Accounts cannot be transferred or shared.

If you believe your account has been compromised, contact us immediately. We may ask you to reset your password or may temporarily suspend the account to protect it.

We may refuse service or close accounts that breach these Terms. Personal information you share with us is handled as described in our Privacy Policy.

Content and Third-Party Links

The Website may include information on child nutrition, along with links to third-party websites. We provide these links for convenience only and do not control or endorse those sites. Please read their terms and privacy policies before using them.

Content on this Website is for your personal, non-commercial use. If you believe any content on our Website infringes your copyright, write to us at care@jivannfoods.in.

Rules of Use

When using the Website, you agree not to:

• use it for any unlawful purpose;
• disrupt or interfere with other users’ use of the Website;
• resell material from the Website;
• send spam or any unsolicited communication;
• post or share content that is harmful, harassing, defamatory, obscene, invasive of anyone’s privacy, hateful, or otherwise unlawful;
• post content that threatens the unity, integrity, defence, security or sovereignty of India, or public order.

Reviews and User Content

When you post a review, photo or other content on the Website, you grant us a non-exclusive, royalty-free licence to use, display and share it in connection with NourishRx. Our use of such content is subject to our Privacy Policy.

You are responsible for what you post. We may remove any content we find objectionable or misleading. Reviews should reflect your genuine experience.

Website Security

You must not attempt to breach the security of the Website. In particular, you must not:

• access data or accounts that you are not authorised to access;
• probe, scan or test the vulnerability of our systems;
• interfere with the Website through viruses, overloading, flooding or similar methods;
• forge email headers or send unsolicited promotions.

Security violations may lead to civil or criminal action.

Payment Methods

You can pay by credit card, debit card, net banking, UPI or wallet, or choose Cash on Delivery. Online payments are processed securely through Razorpay. We do not store your card details.

Customer Support

Our support team helps with Website and order queries through email (care@jivannfoods.in), phone and WhatsApp (+91 98215 22268), Monday–Friday, 10 am to 7 pm.

• We aim to reply promptly, but response times may vary, especially outside support hours.
• Calls and messages may be recorded or stored for quality and reference purposes.
• Please do not share abusive or unlawful content, or use our support channels to sell or promote anything.

Pricing and Delivery Charges

Prices, offers and availability may change without notice. Prices on other websites, marketplaces or in stores may differ from those on this Website.

Orders below ₹999 carry a delivery charge of ₹49. Orders of ₹999 and above are delivered free.

Delivery

Orders are usually delivered within 5–8 business days of order confirmation. The estimated delivery date is shown when you place your order. Orders with more than one Product may arrive in separate shipments.

If your order is delayed, we will let you know. You can then choose to wait or to cancel and receive a full refund.

An order may be cancelled if a Product becomes unavailable, or at your request if delivery is delayed. In either case, any amount you have paid will be refunded in full.

Order Tracking

Once your order is dispatched, you will receive the courier name and tracking number by SMS, email or WhatsApp. You can also track your order from the My Orders section of your account. Tracking details usually become active within 24 hours of dispatch.

Returns, Cancellations and Refunds

These are covered in our Refunds & Cancellation Policy, which forms part of these Terms.

Disclaimer

To the extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Website will always be available, uninterrupted or error-free, or that information on it will always be complete or up to date.

Results from using our Products may vary from child to child. We may change or discontinue any part of the Website at any time.

Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019.

Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the Website or our Products. This includes loss caused by:

• interruptions or delays in access to the Website;
• loss or corruption of data;
• third-party websites linked from ours;
• viruses or technical failures;
• events beyond our reasonable control.

Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Indemnity

You agree to indemnify the Company, its directors, employees and agents against any third-party claims, losses or costs, including reasonable legal fees, that arise from:

• your breach of these Terms;
• your misuse of the Website or our Products;
• your infringement of anyone’s rights;
• any information you provide to us.

Privacy

We respect your privacy. Please read our Privacy Policy, which forms part of these Terms.

General

Force Majeure: We are not responsible for delays or failures caused by events beyond our reasonable control. These include natural disasters, pandemics, war, strikes, government orders, cyber attacks, and utility or courier disruptions. Our obligations are paused for as long as such an event lasts.

Cessation of Operations: We may stop operating the Website or selling Products at any time. Any orders that have been paid for but not yet delivered will be fully refunded.

Entire Agreement: These Terms, together with our Privacy Policy and Refunds & Cancellation Policy, form the entire agreement between you and us about your use of the Website.

Waiver: If we do not enforce any provision of these Terms, that does not mean we have waived our right to enforce it later.

Severability: If any provision of these Terms is found invalid, the remaining provisions will continue to apply in full.

Governing Law and Jurisdiction: These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Kurukshetra, Haryana have jurisdiction over any dispute.

Termination: We may suspend or end your access to the Website if you breach these Terms. Any pending orders affected by this will be refunded.

Delivery Within India: We currently sell and deliver only within India.

Assignment: You may not transfer your rights under these Terms. We may transfer ours as part of a business restructuring.

Contact Us

Customer Care

• Email: care@jivannfoods.in
• Phone / WhatsApp: +91 98215 22268
• Hours: Monday–Friday, 10 am to 7 pm

Grievance Officer

Under the Consumer Protection (E-Commerce) Rules, 2020, complaints about any purchase or about the Website can be raised with:

• Name: Kamaldeep Singh
• Designation: Grievance Officer
• Email: care@jivannfoods.in
• Phone: +91 98215 22268
• Address: Jivann Foods and Healthcare Private Limited, C/o Rajbir Singh, Bhartauli (165), Gajlana, Ladwa, Kurukshetra, Haryana – 136132
• Hours: Monday–Friday, 10 am to 7 pm

We will acknowledge your complaint within 48 hours and resolve it within one month.

Beware of Fraudulent Offers

We have become aware of fake offers made in the name of brands like ours. These offers promise large discounts or free gifts and ask for payment to unfamiliar bank accounts.

NourishRx never asks for payment outside the Website or our official channels. Before acting on any offer, B2B or retail, please verify it with us at care@jivannfoods.in or on +91 98215 22268.