Cancellation policy

This policy applies to purchases made through special purchase options on our website, such as subscriptions, pre-orders or other scheduled orders.

Subscriptions

• You can pause, skip or cancel your subscription at any time from the My Account section, or by writing to us at care@jivannfoods.in.
• To stop your next order, please cancel at least 48 hours before the next billing date. Orders already billed or dispatched cannot be cancelled.
• There is no cancellation fee.

Pre-orders

• You can cancel a pre-order any time before it is dispatched, and we’ll refund you in full.
• If the dispatch date changes, we’ll let you know. You can then choose to wait or to cancel with a full refund.

Refunds

Refunds for cancelled orders are processed within 7 business days to your original payment method.

Once an order is dispatched, our Return and Refund Policy applies.

Need help? Write to care@jivannfoods.in or WhatsApp +91 98215 22268. We’re happy to help.